Does being afraid that you cannot effectively field questions by the audience keep you from accepting opportunities for public speaking? You are not alone; believing you will look like a dummy and lose your credibility (or the sale) for not knowing an answer can be overwhelming.
Growing beyond this concern starts with a look at this possibility from your audience’s perspective. The audience has arrived because it has all ready been determined that you are credible and know what you are taking about. Agree with the person who gave you the nod to speak to this group.
Agreement is powerful and a two-edged sword. Two or more people who believe presenter may get themselves in trouble must be avoided at all costs so tell those close to you who are concerned to hush. Remember the audience is not thinking in this vein. These opposing actions can create a perfect storm. Did you see the movie? This is not a good thing.
Managing the, “I don’t know” scenario is the same on and off the platform. You have a few ways to handle this.
1. Get Real and Plan: While planning the presentation play devil’s advocate by intentionally trying to stump yourself. Looking at the presentation in an attempt to pick it apart is a best practice and is a terrific way to ward off a potentially uncomfortable scenario. If while asking tough questions about your material you may discover a key point that needs to be added to the body of the presentation. If so, add it.
If what you discover is important and should be the pivotal point of the presentation, then rewrite the introduction and work it into the body and the conclusion. Your opening statements should be statement with a promise of sorts to prove your statement and therefore must be within the body and the conclusion of the presentation.
By the way, the trick of speaking well into the Q&A session to avoid questions is not unprofessional nor does it work.
2. Be Real and Fess Up: It is going to happen you know – getting stumped. If you are not Elvis and have, “left the building” someone, at some point, will approach and leave you speechless. Whether this happens from the platform or one-on-one after the presentation – your answer can be the same, “Good Question. And, (pause) I do not know. I will, however, quickly research that answer after we are finished here or if you would prefer, leave your contact information (eMail) with ____________ (name your host) I will get back with you before day’s end.” If you are stumped during the presentation you may also add, “Is anyone in the audience know the answer or this question?” As always be sure all members of the audience can hear the question and the answer to every question.
Warning: Not following up with an answer will cost your credibility, the sale, or both.
3. Be Professional and Network: As an ongoing practice, surround yourself with people who know more than you so you may call upon to help you with the answer (and more). Dr. Ted Becker, one of two people in history who have a PhD in human performance said, “It is important to be the dummy of the group. The only way there is up.” Surprisingly, knowledgeable people often cannot find a person in to mentor. Recently, Karen Timmons with Dell, Inc. said, “It is not a crime to not know the answer. It is, however, a crime to not know who does.”
Consider this incident:
Lat week I was in the exam room with my doctor when he took his cell phone from his pocket and searched for the answer to my question. This was blatant evidence that my doctor doesn’t know all things medical. This came as no surprise to me as even the best cannot answer all things. Nor is it reasonable to think so. (Your audience knows this.) In my mind my doctor’s credibility actually increased as it appeared that my question and I were important to him.
Get Real. Be Real. Be a Professional.
Be Not Afraid.
………………………………………………………………………
Kathryn is owner of Write Speak Transcribe Business Services
Kathryn has been a freelance writer for fifteen years and a Food Service Management Specialist for eighteen years.
She is a dynamic speaker who provides her client’s end users with a presentation that yields responses like, “Thanks for telling me that!” and “Where do I sign?” She specializes in providing her client’s an opportunity to contribute to their customer’s knowledge base in a particular area — a customer enlightenment that oft times is not sales related yet produces an increase in the bottom line of those who utilize her.
Timely and accurate transcription services are managed by Kathryn’s mother, Onita Walker. Onita types 120 words a minute with accurate spelling and punctuation and has 40 years experience transcribing confidential conversations in the field of law.
Words are powerful and words are our passion.
Kathryn
Cell (928) 713-1812
Web: http://www.writespeaktranscribe.com
Email: kathryncrew@cableone.net
Email: Onita@cableone.net

“Words have incredible power.
They can make people’s hearts soar,
or they can make people’s hearts sore.”
–Dr. Mardy Grothe

Giving presentations can be a complete and utter thrill. Too bad attending them can be a complete and utter bore. If you are on the giving side, I want to offer you up a collection of my best presentation tricks to date.

http://bit.ly/pSraGq

So what do you think is the biggest mistake in sales presentations?
* Selling features instead of benefits?
* Talking too much and not listening?
* Not knowing the product?
In a recent presentation, Ron Karr, of Karr Associates, Inc. and author of Lead, Sell or Get Out of the Way,asked the audience, “What are you selling?” People responded by calling out their products and services. Ron went on to say that one of the biggest mistakes in sales is selling the “how” instead of the “what.”
“You’re selling outcomes!,” declared Ron. He challenged the audience to get clear about the outcomes their audience or clients receive from them. The outcome he presents to his audience is to “sell more in less time.” He went on to explain, “Most poeple spend 70% of their time talking about what they do when they should be spending 60% of their time in first impressions and qualifying.
As with all presentations, it first begins with mindset. How do you think of yourself in relation to your audience? Are you an expert? A peer? A trusted advisor? Ron recommended that people begin to position themselves as a resource. Selling is self-focused but a resource is customer-focused. Too often, sales professionals forget this valuable concept. People don’t buy unless they have a need or desire. Your job is to develop trust and solve their problems.
Whether you’re selling a product, or giving a status update, good presenters live by WIIFM-What’s in it for me? They know that the audience cares only about one thing-their own self interests. In other words, it’s all about outcomes.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diane DiResta is a speaking strategist and president of DiResta Communications, Inc., a New York City consultancy serving business leaders who want to communicate with greater impact – whether face-to-face, in front of a crowd or from an electronic platform. DiResta is the author of Knockout Presentations: How to Deliver Your Message with Power, Punch, and Pizzazz, an Amazon.com category best-seller and widely-used text in college business communication courses. Blog: businesspresentations.blogspot.com
For a free newsletter and audio course visit http://www.diresta.com

The greatest asset any speaker can have is ENERGY. Energy comes in many colours and hues, from a whisper to a shout. Some will define energy as passion, enthusiasm or “fire in the belly.” With this fire, even a trivial message becomes compelling; without it, the most powerful message will fall unheard. We say “fire your purpose with passion. Run it through your principle-filter. Prepare. Practice. Then, present. The result will be enormous POWER.” => http://bit.ly/oh5lpD

In making a speech, it is vital that the speaker gets the message across clearly to his listeners. The audience should get what it is exactly that you want them to know. The length of the speech is irrelevant as long as it fits the time frame you have been given and covers all the bases. These bases are the issue, the facts concerning it, the options they have and the proposal that you and your organization wants to bring up.
http://bit.ly/ouoMxs

You’re already on the speaker’s circuit, using concurrent session programs at industry events as marketing opportunities. Each year, you get return invitations, rave reviews, and high evaluations. Perhaps it’s time to quit giving away your expertise and get paid. Makes sense doesn’t it?
The transition from speaking for visibility to paid speaking is like jumping off a cliff: if you survive that first leap, the rest will seem easy. Here are four big changes you must make if you want to succeed.
1. Go Where the Gigs Are
The first change you have to make is where you speak. The easiest way to get paid is not with associations; there are too many speakers in those venues willing to speak for free. Instead, you need to compete in another arena – corporate special events.
The good news is that many professional services firms already have established relationships with corporate decision makers, so you have the ear (and respect) of the buyers. You don’t have to go through the usual gatekeepers. But familiarity can also be an obstacle if your clients see you as a teacher or trainer.
What they want: These buyers are looking for something more than their association colleagues. Corporate folks want to know the outcomes of your presentation. They are looking to change current behavior. So, have a compelling answer at the ready.
What to do next: To prevent being pigeonholed, invite the prospect to preview your speaking outside of the consulting environment. Show your client that you are the riveting speaker they need to rally their troops.
If you still want association gigs, ditch the concurrent sessions and go for the keynote slots with state and regional associations. National associations with bigger budgets usually use more high-profile personality keynoters, so pitch for the general session, where lesser-known experts are used. More motivational topics are usually given in the wind-down speaker slot.
Another way to work with associations is to participate in pre- and post-convention workshops. Associations are also open to creating new venues for speakers who will provide a draw (and high registration fees). Experts can get paid for these presentations if they are willing to take a percentage of the fees.
2. Ditch the Data, Add Stories
Buyers and audiences alike have very different expectations of keynoters. If you want to get paid $4,500 or more, it is assumed that you have more than just great presentation skills. Audiences at that level have been exposed to masterful speakers, so make sure your skills can compare favorably.
The flow of your speaking must be very smooth and transitions seamless. Storytelling takes the place of diagrams. Humor takes the place of case study exercises.
What they want: Keynoter programs also require major content changes. National associations request general topics that discuss trends or allow their members to feel good about their roles. Remember, technical content is more appropriate for the concurrent sessions.
What to do next: Go through your programs with a fine-tooth comb. Take out all the exercises and replace them with compelling stories. No more data dumping and PowerPoint slides with 10 lines of text.
3. Expand Your Media Campaign
Established committees that focus on expertise and content usually choose free speakers for concurrent sessions. Selecting paid speakers is made at the very top levels, and the decision is far more subjective. These buyers are more concerned with the speakers’ brand and how their message fits the strategic objectives of the meeting than with the PowerPoint presentation.
Because the decision is more subjective, indirect marketing approaches work best. Focus on recommendations from advocates and showcasing. Leverage is king, and paid speaking engagements can beget more of the same.
While speaker bureaus play a bigger role, don’t depend on them to be your marketing department. Speaker bureaus work with speakers like banks loan money: they only want those who get plenty of bookings on their own.
What they want: In the corporate markets, content is king. Your message has to be a conduit for attendees’ strategic objectives. Again, what behavior will you change? What are the outcomes they can expect? In the association market, buyers want someone with enough visibility to create excitement for the conference.
What to do next: Pump up your prominence in the right places. Experts who have focused on building their business with trade journal articles will need to expand their media campaign. It’s time to be quoted in widely read publications such as the Wall Street Journal, Fortune, etc. Make sure that book you’ve written will get you into these respected outlets.
4. Create Speaking-Specific Promotional Materials
Again, the decision is more subjective, so speaking-specific promotional materials take the place of requests for proposals. Professionalism is the key here — good graphic design and copy are essential. The focus is on message and approach, not specific content. No one will read pages of topic descriptions.
Many buyers check out speakers online, so websites have become the centerpiece of a speaker’s promotional materials. They won’t search your site for your topics; have a designated section just for your speaking.
What they want: While many experts have a speaking section on their site that mentions key notes, these sections are not effective if the homepage focuses only on professional services. Buyers are looking for experts who both speak and provide related services, not advisors who speak as a sideline. This subtle difference is critical.
Another way to show your stuff is via video. Buyers not only preview footage for speaking skills, but they also use them to determine if the message is on target. They examine the audience as well to determine similarities between your previous engagements and their own.
What to do next: Smart experts refocus their site towards the positioning and expertise rather than the roles they play, such as speaker, consultant, author, etc. If that’s not possible, consider a separate speaking website that touts your background, expertise, and approach. And get crackin’ on that video footage. It should be less than a year old. The fancy graphics that many speakers include are not necessary; it’s more important to be certain you are presenting your best speech material. Put it on the homepage as well as the speaking sections.
Written materials are still needed, especially when working with speaker bureaus. Plan on creating what speakers call “one-sheets” that feature your photo, list of speaking engagements, testimonials from speaking clients, your background/approach, and topics. Even beginning speakers have this material professionally produced.
A Different World
The transition into the world of professional speaking doesn’t happen with your current tools and marketing efforts. Be prepared to revamp your positioning — to brand your approach to different buyers with different expectations. Invest time, energy, and money just as you have in your professional service firm. And like any other business venture, professional help in speaking skills, marketing, and promotional material production can speed up the process.
Good luck, and I’ll see you on the circuit!
Vickie K. Sullivan, President of Sullivan Speaker Services, Inc., is internationally recognized as the top market strategist for experts who want strong brands with high-fee buyers. Since 1987, she has worked with thousands of experts in a wide variety of industries to launch their big-fee speaking, professional service, and book/product empires in highly lucrative markets. Vickie speaks and consults with clients throughout the world about selection trends in high-fee segments and strategies that position experts for those opportunities. Vickie’s perspective has been published in USAToday magazine, Fortune.com, The New York Times, and Investor’s Business Daily. Her market intelligence updates are distributed throughout the US as well as 17 other countries. Sign up to receive Vickie’s market intelligence by visiting http://www.sullivanspeaker.com or contact Vickie by emailing info@sullivanspeaker.com.

How to Make a Fortune from Public Speaking
Robert Anthony
EAN:978-0425113271
Format: Paperback
Publisher: Berkley (MM)
Published: December 1988
Multimillion-copy bestselling author and prominent psychologist Dr. Robert Anthony offers the secrets to breaking into this lucrative field–and guides readers to a career that can bring them national acclaim and astounding wealth! At the price it is a real bargain–despite its age.

 
1. Sell your knowledge
This is my overriding principle that came from years of hard knocks trying to get people to hire me to speak. I get more speaking engagements than I ever had before when I quit trying to sell them and began selling my knowledge in as many different formats as possible. The idea is that infinitely more people can buy what you know through books, tapes, CDs, Ebooks and videos than could ever hire you to speak. Your name recognition because of your knowledge distribution makes speaking engagements much easier to come by because the people that could hire you have already heard you and your message on your knowledge based products. In the mean time, the money from the product sales keeps your business thriving. >>> more